Return an unwanted or incorrectly chosen cartridge

For our voluntary offer, contact us within 90 days of delivery and return the goods within 14 days of our instructions. It normally covers unused, unopened cartridges in undamaged, saleable packaging.

Voluntary returns have a 20% restocking fee on the discounted item price, excluding separately charged tax. You pay return postage; original delivery is not refunded. If retained items fall below the free-delivery threshold, one standard outbound-delivery charge may also be deducted. See the full policy for the amounts and limits.

For a UK online consumer purchase, normally notify us of cancellation within 14 days after delivery and return the goods within another 14 days. The voluntary 20% fee and free-delivery deduction do not apply. Read the policy for return-postage rules, delivery refunds and permitted deductions for excess handling.