A cartridge is faulty or our compatibility advice was wrong

Report a covered cartridge fault within three years of delivery under our additional warranty. Keep the cartridge for assessment and send us your order details, printer model and a description of the problem. Original packaging is not required.

We provide a suitable replacement at no cost, subject to your legal rights. We arrange a prepaid return or reimburse reasonable return costs for a confirmed fault.

If our compatibility database, listing or staff advice incorrectly matched a cartridge to your printer, choose a correct replacement or full refund for the affected items, even if opened. Necessary return and replacement shipping is covered, with no restocking fee or age deduction.

UK statutory remedies remain available. If a suitable replacement cannot be provided within a reasonable time under our additional warranty, we refund the affected cartridge in full, without a fixed depreciation formula.