Return an unwanted or incorrectly chosen cartridge

Contact us within 90 days of delivery and send the goods back within 14 days of our return instructions. Our additional voluntary offer covers unused, unopened cartridges in undamaged, resaleable packaging. Opened cartridges are not normally eligible for a change-of-mind return; staff may make an exception. This restriction does not apply to statutory rights, defects or our compatibility mistakes.

Eligible voluntary returns have a 20% restocking fee on the price actually paid for the returned items after discounts, excluding separately charged tax. You pay return postage. Original delivery charges are not refunded under this voluntary offer. These fees apply only outside any applicable statutory cancellation or defect remedy.

If your order received free delivery and a voluntary return leaves retained goods below 390 kr., we also deduct the standard outbound charge of 45 kr., once per order. This includes returning the whole order. No deduction applies if the retained goods still meet the threshold. We never deduct outbound postage twice or add an undisclosed remote-area surcharge.

For a valid statutory cancellation, we do not charge the 20% restocking fee or remove a free-delivery discount. Any deduction for handling must reflect actual loss in value permitted by law, not an automatic percentage. You may cancel with a clear statement; our authorisation is not required.

We explain deductions before you send a voluntary return. A return label is deducted only at the quoted cost you accept; postage you pay yourself is not deducted again. Total deductions cannot exceed the refund, and we never charge your card separately without consent. Taxes are adjusted as required. Unlawful or undisclosed fees are waived.

For EU distance purchases, you normally have 14 days after delivery to notify us of withdrawal, then 14 days to send goods back. We refund the price and standard delivery within 14 days of notice, but may wait for the goods or proof of return. You pay direct return costs unless we agree otherwise; only handling beyond necessary inspection can justify a deduction. Faulty goods have a legal guarantee of at least two years, with longer protection where national law provides. Required remedies and return costs are free.