A parcel is missing, damaged or contains the wrong item
Tell us what happened so we can investigate and arrange the right next step.
1 min readInclude these details
- Your order number and the items affected.
- The tracking number and delivery status, if you have them.
- For a wrong item, the reference on the item and your printer model.
- For damage, a description and photos if available. Keep the goods and packaging while we assess the issue.
Tell us promptly if an item is missing, damaged or marked delivered but has not arrived. We investigate delivery problems with the carrier; a delivered scan alone does not decide a claim.
If we sent the wrong item, we cover the necessary return and replacement shipping without a restocking fee. We will provide the correct return instructions.
Report a delivery problem