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Returns & warranty
Arrange a return or get help with a faulty cartridge.
Start a return
Send us the order details and use the return address supplied for your case.
1 min readReturn an unwanted or incorrectly chosen cartridge
Understand the 90-day voluntary offer and the rules that apply in your country.
2 min readA cartridge is faulty or our compatibility advice was wrong
Keep the cartridge and tell us the printer model, order details and fault.
2 min readWhen will my refund arrive?
Check the return assessment and allow your payment provider time to show the refund.
1 min readStill need a hand?
Tell us your printer model and what’s happening. For an order, include your order number.