All help topics
Toner & drum help

HP+, Instant Ink and compatible cartridges: what to check

Separate a printer’s HP+ requirements from its cartridge subscription.

1 min read

HP+ and Instant Ink are different services. Before ordering a compatible cartridge, check the exact printer model and whether HP+ was activated. An “e” suffix can identify an eligible model, but the letter alone is not a reliable explanation for every cartridge error.

Which restriction applies?

  • HP+ activated: HP requires Original HP ink or toner for the life of that printer. Cancelling an Instant Ink trial or subscription does not remove the HP+ requirement.
  • Instant Ink subscription: the subscription cartridges work only with an enrolled printer. After the final billing cycle ends, replace those cartridges with regular retail supplies. Check HP+ status separately before choosing the replacements.
  • Ordinary retail cartridge: being compatible with the cartridge number does not guarantee it is accepted by an HP+ printer. Check the product’s compatibility notes and your printer’s program status.
Find supplies for my printerAsk Ink Hero for help
Technical references

Still need a hand?

Tell us your printer model and what’s happening. For an order, include your order number.

Contact Ink Hero

Cart