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Ink cartridge help

Faint ink, missing colors or lines across the page

Check the printer’s own pattern before using a cleaning cycle.

1 min read

Narrow down the problem

  1. Check the paper type, printable side and quality settings. Confirm the affected color is not empty and that the required shipping protection was removed.
  2. Print the printer’s built-in nozzle-check or print-quality page. A fault on that page helps separate a supply or print-head issue from the document you are printing.
  3. If the pattern has missing lines, run the normal cleaning cycle specified for your exact model, then print another check pattern.
  4. Compare the before-and-after patterns. Follow the manufacturer’s limit and waiting period before any deeper cleaning; repeated cycles use ink.
Check the pattern before cleaning.Look for missing lines in the printer’s own nozzle-check print.Complete linesGaps or missing sectionsFollow the maintenance sequence for your exact printer model.Ink Hero · Illustrative patterns; layout and colors vary by printer.
Use your printer’s own sample and manual; the pattern layout varies by model.
Send a print sample for help
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