When will my refund arrive?

We normally process voluntary refunds within five business days of receipt and assessment. Statutory deadlines and lawful proof-of-return rules take priority. Refunds use the original payment method unless another lawful method is agreed; store credit is optional. Your payment provider may need additional time to display the refund.

For EU distance purchases, you normally have 14 days after delivery to notify us of withdrawal, then 14 days to send goods back. We refund the price and standard delivery within 14 days of notice, but may wait for the goods or proof of return. You pay direct return costs unless we agree otherwise; only handling beyond necessary inspection can justify a deduction. Faulty goods have a legal guarantee of at least two years, with longer protection where national law provides. Required remedies and return costs are free.

If you need an update, send us the order number, return tracking or proof of posting, and any refund confirmation you received. We can check the status without you sending full payment details.