HP Protected Cartridge or Unauthorised Cartridge messages
Check an administrator policy or a cartridge already locked to another printer.
1 min readIn this guide
These HP LaserJet messages describe two different restrictions. Check the exact wording before changing any cartridge setting.
Protected and unauthorised are different
- Protected Cartridge (for example 10.57.0X): the cartridge was permanently tied to another printer or fleet. Switching protection off on this printer will not unlock an already protected cartridge. It needs a suitable replacement.
- Unauthorised Cartridge (for example 10.30.0X): an administrator may have enabled Cartridge Policy to allow only approved HP supplies. Ask the printer administrator to check that policy against the model’s manual.
Avoid locking the next cartridge
- Before fitting a new cartridge that must be usable in other printers, ask the administrator to check Cartridge Protection. Where the model supports it, set protection to Off before installing the new cartridge.
- Use the exact control-panel or Embedded Web Server instructions for your model; administrator access may be required. Turning protection off affects future cartridges, not ones already locked.