Changed your mind or ordered the wrong item
We offer store credit or a refund on items within 90 days. This applies to unopened items as well as opened items with at least 70% remaining contents. Original shipping costs are not refundable.
- Return window: 90 days from delivery
- Opened consumables: at least 70% remaining, sealed to prevent leaks
- Packaging undamaged; ideally in the original packaging
- Use an additional outer box for the return
- Return postage and insurance are your responsibility
- Always include tracking
Shipments marked “postage due” will be refused. Items that don’t meet the conditions may be rejected.
Items damaged during transport
Report transit damage within 48 hours of receipt to support@inkhero.com and include photos and your order number.
Defective items
We offer replacement/refund/store credit for up to 3 years.
- Do not dispose of suspected defective items — a return may be required
- Before returning, check: correct item, clean/align the printhead
- Consumables not found to be defective will not be credited
- Exclusions: misuse, neglect, normal wear and tear, modification, transport damage due to your own handling
Note (cartridges):
- No expired/empty/altered products
- Seal carefully to prevent leaks
- Coverage limited to the invoiced value of the items
All other situations
We assess each case individually. Please share as much information as possible (photos/video) for a speedy resolution.
Lost orders and wrong addresses
No tracking activity? Wait up to 5 business days and then contact us — we’ll open a trace.
- If the claim is accepted: replacement or refund
- If tracking shows “delivered” to the correct address, we unfortunately cannot open a claim
- If returned to our warehouse: we’ll contact you to arrange redelivery
When are replacements/refunds processed?
Once received and inspected, we’ll issue a replacement or refund — typically within 5 business days.
- Refunds go back to the original payment method (allow an additional 3–4 business days to appear on your card statement)
- No exchanges/refunds before the item has reached us
Returns outside the policy or without prior contact
Held for a maximum of 14 business days; without a response we may recycle or dispose of the goods.