Ask to change or cancel an order

Contact us as soon as you notice a mistake. Include your order number and the exact change you need, such as a corrected delivery address or cartridge reference.

We need to check the order’s status before confirming a change or cancellation. If it has already been dispatched, we will explain the available next steps.

For EU distance purchases, you normally have 14 days after delivery to notify us of withdrawal, then 14 days to send goods back. We refund the price and standard delivery within 14 days of notice, but may wait for the goods or proof of return. You pay direct return costs unless we agree otherwise; only handling beyond necessary inspection can justify a deduction. Faulty goods have a legal guarantee of at least two years, with longer protection where national law provides. Required remedies and return costs are free.

In Ireland, qualifying faults reported within 30 days of delivery carry a short-term right to terminate and obtain a full refund. Other legal remedies may be sought for up to six years, depending on the circumstances and the product’s reasonably expected durability. This is a claim period, not a promise that cartridge contents last six years. Our three-year commercial warranty does not shorten those rights.