A cartridge is faulty or our compatibility advice was wrong

Report a covered cartridge fault within three years of delivery under our additional warranty. Keep the cartridge for assessment and send us your order details, printer model and a description of the problem. Original packaging is not required.

We provide a suitable replacement at no cost, subject to your legal rights. We arrange a prepaid return or reimburse reasonable return costs for a confirmed fault.

If our compatibility database, listing or staff advice incorrectly matched a cartridge to your printer, choose a correct replacement or full refund for the affected items, even if opened. Necessary return and replacement shipping is covered, with no restocking fee or age deduction.

Australian Consumer Law guarantees can last beyond three years. For a major failure, you choose a refund or replacement; required refunds are not reduced for age or use. Our additional warranty also provides a full refund if a suitable replacement cannot be provided within a reasonable time.